Award Winning Service

Marshall Vizard elated to be shortlisted for the 2015 ESTAS

ESTAS2015_SHORT_EALAMarshall Vizard have been recognised for outstanding Customer Service to our clients in the prestigious “Estate and Letting Agents Awards 2015”, known as the ESTAS.

The ESTAS is the longest running award scheme in the UK residential property industry and it determines the best estate and letting agents in the country, through research carried out amongst customers, who are asked a series of questions about the service they have received from their agent. This years’ competition saw 25,000 surveys completed by agents customers.

Marshall Vizard are delighted to have been shortlisted again for the South East (Hertfordshire & Middlesex) Region, having previously won awards in 2012, 2013 and 2014. David Vizard, who runs the sales department at Marshall Vizard, along with colleagues, Sophie Newbury and Danielle Scott, says the key to their success is they recognise that Estate Agency is more about people than property. “We try really hard to build relationships with all of our customers, working with them towards a successful conclusion in every transaction. We get involved in every aspect of the transaction from start to finish, ensuring that progress is made, dealing with problems if they arise and keeping everyone updated throughout”.

Sophie, who has  been with Marshall Vizard for 4 years, added “We are very grateful to our clients, who have voted for us in such large numbers. To be shortlisted again this year, is a real feather to our cap and proves that we consistently provide the top quality service which our clients expect”.

The regional and national winners will be announced by Phil Spencer, everyone’s favourite TV Property expert at the 12th annual ESTAS ceremony at the Hilton Park Lane on the 17th of April. Phil Spencer said “I think these awards help us all to focus on customer service for the greater good of our own businesses as well as the wider industry. We must all drive standards higher, raising the bar in terms of the quality of advice we offer and the level of customer care we deliver”.

The ESTAS are organised by Awards for Business Ltd. www.theestas.com. For more information contact 01892 610245.

If quality, award winning customer service is important to you and you are thinking of Letting or Selling, then call Marshall Vizard on 01923 230302 or email watford@marshallvizard.com

 

Phil Spencer Announced Top Agents in the UK

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Click awards to visit www.theestas.com

Marshall Vizard wins coveted Silver Award at the prestigious national “Estate & Letting Agent Awards” known as the ESTAs

Marshall Vizard are delighted to have won a prestigious Silver Award in this year’s annual “Estate and Letting Agent Awards” ceremony, held at a glamorous awards ceremony at the Hilton Hotel in Park Lane, London.

The award was announced by everyone’s favourite TV property expert, Phil Spencer, in May this year. The ceremony was attended by 700 of the UK’s top estate agents, and Marshall Vizard were shortlisted in the awards for the fourth year running. This year, we were delighted to receive one of just 3 awards in the whole of the South East (North) Region.

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And our success didn’t stop there, as for the third year running, David Vizard, who runs the sales department at Marshall Vizard, received one of just 5 individual awards in the whole of England, Wales, Scotland and Northern Ireland, for outstanding customer service.

David told the Watford Observer: “I would like to thank all our clients who voted for us in the awards. t is very humbling to have received this recognition for 3 years on the trot!” He is also very keen to point out that he couldn’t do it on his own. “I am very lucky to work with two amazing people, Sophie Newberry and Danielle Scott. They are the best in the business, they work incredibly hard, and we make a great team. I certainly couldn’t have done it without them”

Sophie, who joined Marshall Vizard in 2011, comments “We are incredibly grateful to everyone who voted for us. We work really hard to provide a quality service to our clients, and this is like a massive pat on the back. Thank you so much. It means a great deal to know that people appreciate our efforts.”

If you have a property to sell, and would like to receive the same award winning service for which Marshall Vizard have won their awards, give us a call on 01923 230302.

 

Marshall Vizard nominated to receive prestigious awards

We are delighted to tell you that one of our Partners, David Vizard, has been nominated to receive a prestigious national award at the Estate and Letting Agent Awards 2014, otherwise known as the ESTAS.

The ESTAS recognise those estate agents which provide the best quality service to their clients throughout the UK.  In both 2012 and 2013, David received one of just five individual awards in the whole of the UK, awarded to those individuals who consistently provide their clients with exceptionally high quality service.

In addition, the sales department of Marshall Vizard have also been shortlisted in the awards for the Hertfordshire region, for the fourth year running.

The awards are based on feedback from clients who have bought or sold a property in 2013 – who better to comment on the service they received?

The regional and national winners will be announced by Phil Spencer, the TV Property expert at the 11th annual ESTAS ceremony at the Hilton Park Lane 9th May.

Phil Spencer said “I think these awards help us all to focus on customer service for the greater good of our own businesses as well as the wider industry.  We must all drive standards higher, raising the bar in terms of the quality of advice we offer and the level of customer care we deliver”.

Simon Brown, who owns The ESTAS says “Its client feedback which determines who is shortlisted and ultimately who wins that makes the ESTAS so valuable for agencies.  It takes a lot of commitment to enter the ESTAS and to make it to the shortlist is a great achievement in itself”.

We are thrilled to have been shortlisted in the sales competition out of all the hundreds of Agents who entered. We take our levels of customer service very seriously because we know clients have a choice.  We have always been very proud of the personal service we provide and hopefully this demonstrates how good we really are.

Naturally, if we can be of any assistance to you with regard to the sale or rental of your property, for the best in quality service, please contact us on 01923 230302.

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