For the second year running, both David Vizard and Sophie Newberry have been shortlisted for a People Award at this years ESTAS (Estate Agent of The Year). Sophie went on to be a winner at the finals last year .
They have both been recognised for their outstanding customer service to clients by the largest and longest running award scheme in the UK residential property industry. The ESTAS sponsored by Zoopla determines the best agents, brokers and suppliers in the property industry through research carried out amongst customers who are asked a series of questions about the service they have received. This years’ competition saw 45,000 surveys completed.
The People Awards category, which is sponsored this year by PayProp, is a special category which puts the spotlight on individual staff who have consistently gone the extra mile to help clients. Just twenty five individuals have made the shortlist.
PayProp’s Chief Operating Officer Neil Cobbold said: “The ESTAS People Awards recognises those individuals who go above and beyond, and that is exactly the ethos we promote internally at PayProp. With buzzwords like ‘online’, ‘hybrid’ and ‘PropTech’ doing the rounds, we often forget how important a human being is to help customers with that important emotional decision over where they live, start a family or relocate for work. A local expert who truly looks out for their interests at this point and beyond is worth their weight in gold, and that is what we are supporting with the People Awards.”
“This is a very special category to receive a nomination for.” said Simon Brown, Founder of The ESTAS “The People Awards highlight the fact that the estate & letting agent industry is a people business and always will be. Nearly 4,000 staff were eligible and only twenty five could make the final shortlist. Five of the nominees will be presented with a ‘Highly Commended’ People Award trophy at The ESTAS”.
Location, Location, Location presenter Phil Spencer, who will host his 16th annual ESTAS Awards said “The perfect customer experience can only be achieved through human interaction so The People Awards really encapsulates what The ESTAS is all about. To make the shortlist is a significant achievement for all of the final 25.”
Jemma Gish at Marshall Vizard said “We are absolutely thrilled that both Sophie and David have been shortlisted for the second year in a row. To have one of our team make it to the last 25, out of 4000 possible nominees, is great but to have two, is absolutely incredible and is testament to our commitment to deliver outstanding customer service and satisfaction.”
The 2019 ESTAS Estate & Letting Agent Awards sponsored by Zoopla will take place on Friday 10th May in the spectacular Great Room at the Grosvenor House Hotel, London. The awards will be attended by over 1,000 of the UK’s top property professionals.
The Awards are organised by The ESTAS Group Ltd. www.theestas.com
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