Praise is due to our Senior Sales Negotiator, Sophie Newberry. For the second year in a row, Sophie is one of just five agents in the UK (from 4,000 nominations) to receive a People Award in recognition of her outstanding customer service. This is the highest accolade an individual can receive at the prestigious ESTAS Customer Service Awards 2019, the biggest awards in the UK Property Industry. The winners were announced by Phil Spencer , the TV Property expert at a ceremony at the Grosvenor House Park Lane London attended by 1000 of the UKs top property professionals.
David Vizard, Partner at Marshall Vizard says “Sophie has done it again! For the second year in a row, she has been acknowledged as one of the 5 best sales negotiators in the UK for customer service, out of thousands of entrants.To win this award once is a really big deal. To win it twice is incredible. Our clients voted for Sophie again this year, because she treats them like a friend and cares about the outcome of their transaction as if they were family. She is full of energy and enthusiasm and devotes a huge amount of care and attention to ensure her clients get the outcome they want. Her award is well deserved and we are very lucky to have Sophie on our team.”
Sophie and her colleague David Vizard, have between them won 5 People Awards, which no other agent in the country has achieved, testament to the fact that outstanding customer service is Marshall Vizard’s number one priority.
The awards, celebrating their 16th year determine the best estate and letting agents in the UK based purely on feedback from customers who are asked a series of questions about the service they have received from their agent, over 45,000 surveys were completed by customers via the ESTAS feedback platform.
Phil Spencer, who has hosted the ESTAS every year since their inception in 2003 said “The ESTAS encapsulates what your typical agent is trying to do, which is to provide honest, transparent service for their clients. These awards are special because shortlisted and winning firms are selected purely on the service they deliver. Real feedback from real customers experiencing real service, I don’t think there can be a greater honour in the industry than to receive an award based on that mantra.”
Estate and letting agents were recognised in counties and regions around the UK. National Grand Prix Awards were also announced for the Best Single Agent Office in sales and lettings.
Simon Brown Founder of The ESTAS said “At The ESTAS we’re proud to say we believe in old fashioned values like customer service. We know how hard it is to deliver it and that’s why we put the spotlight on property firms who are committed to providing excellent service. The ESTAS review and awards platform brand helps agents generate consumer trust.”
Gary Bramall, Chief Marketing Officer for Zoopla addressed the audience “Zoopla has proudly supported The ESTAS for 9 years, which recognises your passion to be the best agents ever by creating unforgettable experiences for your customers. Great customer service should be the DNA of your entire company, not just a department and because we know how demanding your customers are, that makes these awards so special.”
For award winning service throughout your property sale, call us on 01923 230302.